coinsensei/privacy-policy
Privacy Policy
This policy explains how Coinsensei collects, uses, protects, and shares your information across our PKR ⇄ USDT platform and mobile apps.
Last updated · June 12, 2026
Introduction
Coinsensei (“Coinsensei,” “we,” “us,” or “our”) provides a digital asset platform that enables users in Pakistan to convert between Pakistani Rupee (PKR) and USDT, hold supported virtual assets, and make on-chain transfers through our website and mobile applications (together, the “Services”).
This Privacy Policy explains what personal information we collect, how we use and protect it, and the choices you have. By creating an account or using the Services, you agree to the practices described here. If you do not agree, please do not use the Services.
Information We Collect
We collect information you provide directly, information generated when you use the Services, and information from verification and compliance partners.
Account & identity (KYC) data. To meet legal and regulatory obligations, we collect your full name, date of birth, residential address, nationality, government-issued identification (such as CNIC or passport), a selfie or liveness check, phone number, and email address.
Financial & transaction data. We collect bank account or payment details, wallet addresses, deposit and withdrawal records, conversion history, on-chain transaction references, and balances held on the platform.
Technical & device data. We automatically collect device identifiers, IP address, operating system, app version, log data, and usage and diagnostic information.
Communications. When you contact support or submit a complaint, we keep the messages, attachments, and any information you choose to share.
How We Use Your Information
- Create and operate your account and provide the Services.
- Process PKR ⇄ USDT conversions, deposits, withdrawals, and on-chain transfers.
- Verify your identity and perform KYC, AML, CFT, and sanctions screening.
- Detect, prevent, and investigate fraud, abuse, and security incidents.
- Provide customer support and respond to complaints and disputes.
- Comply with applicable laws, regulations, and lawful requests from authorities.
- Improve and secure the Services and communicate important updates.
Legal Basis & Compliance
We process your information to perform our contract with you, to comply with legal obligations applicable to financial and virtual asset services in Pakistan (including anti-money-laundering and counter-financing-of-terrorism requirements), to pursue our legitimate interests in operating a safe platform, and, where required, with your consent.
As a regulated category of service, certain KYC and transaction records must be collected and retained, and we may be required to provide them to regulators, financial intelligence units, or law-enforcement authorities.
Blockchain & On-Chain Data
On-chain transactions are recorded on public blockchains and are, by their nature, permanent and visible to anyone. Wallet addresses and transaction amounts cannot be deleted or altered once confirmed. You should consider the public nature of blockchain data before initiating transfers.
Data Security
We use administrative, technical, and physical safeguards — including encryption in transit, access controls, and monitoring — to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. Please keep your credentials, PIN, and two-factor authentication confidential.
Data Retention
We retain personal and transaction data for as long as your account is active and for the period required by applicable financial and AML/CFT regulations after closure (typically several years). When data is no longer required, we delete or anonymise it.
Your Rights & Choices
Subject to applicable law and our regulatory obligations, you may:
- Access and request a copy of the personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of your data, subject to mandatory retention requirements.
- Object to or restrict certain processing, and withdraw consent where processing is based on consent.
To exercise these rights, contact us using the details below. We may need to verify your identity before acting on a request.
Account Deletion
You can request deletion of your account at any time by contacting admin@coinsensei.co or through the in-app support channel. We will close your account and delete or anonymise your personal data, except records we are legally required to retain for compliance, audit, or dispute-resolution purposes. Any remaining balance must be withdrawn before deletion.
Children's Privacy
The Services are intended for users aged 18 and over. We do not knowingly collect personal information from minors. If we learn that we have collected data from a person under 18, we will delete it and close any associated account.
International Data Transfers
Some of our service providers may process data outside Pakistan. Where this happens, we take steps to ensure your information receives an appropriate level of protection consistent with this Policy and applicable law.
Changes to This Policy
We may update this Privacy Policy from time to time. When we make material changes, we will update the “Last updated” date and, where appropriate, notify you in the app or by email. Your continued use of the Services after changes take effect constitutes acceptance of the updated Policy.
Contact Us
If you have questions, requests, or complaints about this Privacy Policy or your data, contact us at:
Coinsensei
Email: admin@coinsensei.co
Pakistan
This Privacy Policy is provided for general information and to support app-store and regulatory submissions. It is not legal advice; we recommend review by qualified counsel before publication.